Customer Service Experience Intern For A Jewelry and Athleisurewear Brand (2023)
Project scope
Categories
Advertising Digital marketing Lead generation Product or service launch Social media marketingSkills
customer retention professionalism customer service communication billingAs a new business growing at a fast pace, we are looking for students to efficiently assist E’s Element customers with product inquiries and oversee general questions our customers may have about the brand and its services. The Customer Service Experience Intern will play an important role in collaborating with our Customer Service associate to improve customer retention by addressing concerns and product issues and communicating professionally.
To spice up your knowledge about E's Element, visit our Frequently Asked Questions, please view our FAQs page here: https://ellaelement.shop/pages/faq
Assist our Customer Service Associate team in answering incoming and outgoing customer email and chat requests regarding billing issues, product problems, service questions, and general customer concerns.
- Monitoring customer interactions on Instagram via E’s Element’s designated customer help account - @ellaelement.shop.help on Instagram
- Assisting our CSA in performing cold outreach Instagram DMs to new followers on the @ellaelement.shop account. However, majority of your time during the internship will be spent on nurturing existing customers and leads.
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every email.
- Identify and assess customers’ needs to achieve satisfaction and client retention
- Collaborating with our Customer Service Associate to monitor E’s Element’s chat system and emails
Students will work closely with the CEO of E's Element (Emmanuela Okon) who is supervising and available for questions. This will also include occasional progress meetings (weekly check-ins) where adjustments to the students' tasks and duties can be made if necessary.
About the company
As a result of Emmanuela Okon’s multifaceted nature and drive to run her own product line, the idea of creating E's Element began in July 2020 and officially launched January 3rd, 2021.
What started as a simple or rather conceptual idea has transformed into high-quality products sold across the world. Before she created this jewelry collection, she spent some time figuring out how to approach athleisurewear and how to pair it with unique jewelry pieces.
She strived to create something that was modern and classy in nature but also contained enough flair to complement their chic accessories. In developing E’s Element, she realized that many people were not wearing the items because it was hard to incorporate them into their everyday lives. That’s why she tested different fabrics before settling on a few key materials for each piece of jewelry. In doing so, she was able to create items that perfectly matched their athleisurewear without compromising comfort or style.