- Location
- Toronto, Ontario, Canada
- Bio
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Hey there! I’m Khalid Abdikarim, a Cyber Security Analyst with over 5 years of experience in IT support and system administration, with a strong focus on cybersecurity. I’m all about keeping organizations safe from threats—whether it’s through threat analysis, incident response, or setting up solid security measures.
I’m well-versed in using tools like SIEM systems, firewalls, and IDS, and I’ve got a good handle on vulnerability assessments and managing security incidents. I’ve earned a Cyber Security Diploma from Light House Labs and a Bachelor of Commerce from York University, plus I’m CompTIA Security+ certified.
Throughout my career, I’ve been lucky enough to work on some interesting projects, like my time as a Senior System Administrator at ProntoShop, where I tackled complex technical issues, trained users, and improved IT processes. I also spent time at Maanta Computers, where I got to flex my skills in technical support and system integration.
When I’m not diving into the latest cybersecurity trends, I’m all about community outreach, continuous learning, and staying on top of emerging technologies. I’m always eager to connect and chat about anything tech-related!
- Resume
- Khalid-Abdikarim-CSA.pdf
- Portals
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Toronto, Ontario, Canada
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- Categories
- Security (cybersecurity and IT security) Information technology Databases Hardware Networking
Skills
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Achievements
Latest feedback
Recent projects
Work experience
Senior System Administrator
ProntoShop
Toronto, Ontario, Canada
February 2021 - Current
•Help Desk Support: Provided advanced support for complex technical issues, improving
resolution times and user satisfaction.
•Incident Management: Utilized ticketing systems to track, prioritize, and resolve user issues,
maintaining an average resolution time of under 24 hours.
•User Training: Developed and delivered training sessions for end-users on new systems and technologies, enhancing their proficiency and reducing support requests.
•Performance Monitoring: Conducted regular system audits and performance monitoring to proactively address potential issues before they impacted users.
•Documentation: Created and maintained comprehensive documentation for troubleshooting
procedures and system configurations, aiding in quicker issue resolution.
•Service Improvement: Implemented and refined IT support processes, contributing to a 25% increase in overall support efficiency and user satisfaction.
•User Feedback: Collected and analyzed user feedback to identify areas for improvement, leading to enhanced support practices and reduced recurring issues.
IT Systems Specialist
Maanta Computers
Toronto, Ontario, Canada
February 2020 - February 2021
•Technical Support: Delivered exceptional support for various operating systems and applications, achieving an 89% customer satisfaction rate.
•Issue Resolution: Diagnosed and resolved hardware and software issues, performing repairs and upgrades as needed.
•Customer Interaction: Engaged with customers to understand their technical problems, providing clear explanations and solutions.
•System Integration: Installed and configured operating systems, software, and hardware, ensuring optimal performance and user satisfaction.
•Process Improvement: Contributed to the development of a knowledge base and improved documentation processes, streamlining support operations.
•Remote Support: Provided remote assistance to users, resolving technical issues efficiently and minimizing the need for on-site visits.
•Inventory Management: Managed and tracked IT equipment and parts inventory, ensuring the availability of necessary resources for timely repairs and upgrades.